Frequently asked questions

  • How does online learning work in Qlang?

    Classes are held using our own online platform Qlang. All online lessons are held in real time with a teacher via video conference and a special online office, which includes everything you need for learning: an interactive whiteboard, fields for writing notes, a progress scale, an electronic dictionary, a chat with other participants. Everything you need for comfortable learning is already in our online classroom.

  • How can I pay for online lessons?

    Our site is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected subscription, a secure window with a payment page will open, where you need to enter your bank card details. For additional authentication and security of cardholder data, the 3-D Secure protocol is used.

  • What levels of training are available and what results do they provide?

    Our methodologists will help you choose a course specifically for your goals and wishes. We have basic English courses from Beginner and Elementary to Upper-Intermediate and Advanced. General English courses are the most effective and useful for developing all skills in English. We can also offer professional English courses for using it at work and reaching new heights in your career.

  • What age are online courses on the Qlang platform suitable for?

    The English course methodology is designed for ages 5 and up. Depending on the age and goals of the student, an appropriate training program will be offered.

  • Are funds refunded?

    Funds are refunded to the customer's bank card. You can read the terms and conditions for refunds here.

  • Why register and gain access to your personal account?

    Registration takes no more than 2 minutes. After registering and gaining access to your personal account, you will be able to view your event feed, choose a trial lesson time, study teacher profiles, see lesson titles and main topics, choose a lesson package, and much more.

  • Do I need to install Skype or Zoom to start learning?

    No, you don't. Everything you need to learn English is already on the Qlang platform. All you need to do is go to the Qlang.kz website from a device connected to the Internet, log in to your Personal Account, schedule lessons and start learning in your online account.